EXHIBIT MAINTENANCE & AFTER-SALES SUPPORT
Exhibit support.
From handover onward.
Operating guidance, complimentary spare-parts support and technical conversations with the team behind your exhibit.
- Spare-parts support
- 24 months
From handover for use
- Scheduled maintenance
- 30 days
Follow the supplied maintenance instructions
- Daily operating schedule
- 8 hours
Follow the product-specific sequence and duty cycle
WHAT THE SUPPORT INCLUDES
A clear scope.
A useful starting point.
Know what is covered before the exhibit opens. Complimentary replacement parts, courier shipping and on-site services have different scopes.
Read the practical questions ↓- 01The support period
- 24 months of complimentary spare-parts support, starting when the exhibit is handed over for use.
- 02What is covered
- Covers faults not caused by the user. User-caused or deliberate damage is excluded.
- 03Parts & courier shipping
- Replacement parts and their courier shipping are provided free of charge under the complimentary spare-parts support policy.
- 04On-site service & labour
- If installation or on-site after-sales service is not included in the product price, the customer pays the actual travel expenses incurred, unless the contract provides otherwise. The whole-exhibit warranty period and repair labour scope and charges are agreed in the contract.
INSTALLATION, GUIDANCE & TRAINING
A clear handover
for the operating team.
Instructions and service information belong with the delivered exhibit. The installation record shown here is from our project archive.
Installation & operating videos
Visual guidance for setting up and using the delivered configuration.
Written guides & drawings
Installation and operating instructions, with the supplied drawings.
Spare-parts list
A reference for identifying the parts supplied for the exhibit.
Complimentary training
Complimentary training is available on site or remotely, according to project needs.
If installation or on-site after-sales service is not included in the product price, the customer pays the actual travel expenses incurred, unless the contract provides otherwise.
HELP US UNDERSTAND THE ISSUE
Show us what
you are seeing.
A concise description and a useful visual record help us discuss the right exhibit and the right part of the system.
- 01
Identify the exhibit
Project location, exhibit name or model, and a contact for the operating team.
- 02
Describe the symptom
What happens, when it occurs, any displayed message and any recent change.
- 03
Add photographs or a short video
Show the relevant component and the sequence you are seeing. Share these directly with our team.
TALK TO THE TEAM
Share the record in your WhatsApp conversation, or contact us by phone or email.
PRACTICAL QUESTIONS
Plan the support
before opening.
Use the supplied operating instructions for the delivered configuration. The agreed project contract sets the installation, whole-exhibit warranty and repair-labour scope.
Planning a new installation?When do the 24 months begin?
24 months of complimentary spare-parts support, starting when the exhibit is handed over for use. Covers faults not caused by the user. User-caused or deliberate damage is excluded.
Is remote technical guidance available?
Yes. We can discuss operation, diagnosis and maintenance remotely. Send the exhibit or project name, describe the issue and include relevant photographs or a short video.
What should we plan for on-site service?
If installation or on-site after-sales service is not included in the product price, the customer pays the actual travel expenses incurred, unless the contract provides otherwise. The whole-exhibit warranty period and repair labour scope and charges are agreed in the contract.
What daily operation and maintenance schedule applies?
8 hours per day. Follow the product-specific operating sequence and duty cycle. Scheduled maintenance every 30 days. Cleaning, operating checks and access to serviceable parts follow the supplied instructions.
Which documents and training are provided?
Installation and operating videos, written installation and operating instructions, drawings and a spare-parts list are provided. Complimentary training is available on site or remotely, according to project needs.
How are factory checks and acceptance arranged?
Mid-production and pre-dispatch checks are provided. Factory acceptance can take place in person at the factory or through acceptance videos.
What is the factory-dispatch lead time?
STEM products: 30–90 calendar days; other products: 30–120 calendar days. The period starts after both design approval and receipt of the deposit, and runs to factory dispatch. Transit is arranged separately for the project.
How are materials, power and packing agreed?
Common material options include Q235 steel, stainless steel, aluminium alloy, PVC, acrylic, engineering plastics. The combination is selected for each configuration. Standard products: 100–500 W; oversized installations: 1,000–5,000 W. Typical ranges for powered versions. Confirm the selected model and final connected load. Metal shipping cases or multilayer wood-panel shipping cases. Transport arrangements and costs are agreed to suit the project.
FROM CONCEPT TO TURNKEY DELIVERY
Need help with an existing exhibit?
Tell us the project or exhibit name, its location and the issue you are seeing.